Effective Date: 07-October-2024
Thank you for selling with Rareglory.net. We strive to provide a seamless shopping experience and want your customers to be completely satisfied with their purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By selling a product through our website, you agree to the terms of this Policy.
Product Listing:
Furthermore, to minimize instances of bad customer experience, please make sure that in your creatives you do not advertise features that the product does not have. Also please make sure the product SKU list (Variant, Color and Size) which is mentioned on Rareglory, is the same advertised on the store. Additionally, it’s important to price the product at a reasonable point so as the customer has realistic expectations from the product being delivered.
Warehousing Service:
Rareglory shall not be held legally liable for any losses, damages, or destruction of inventory during storage, unless such loss results from the willful misconduct or gross negligence.
Refund and Replacement:
In case you want to have a customized returns and refunds policy please find the costs below:-
Replacement in the case of a non-faulty product or after 3 days of delivery
If you initiate a product replacement where Rareglory has established that the product does not have faults or the 3-days deadline for replacement has expired, the following costs will be charged to you for the replacement operations
30AED/replacement
Refund
Rareglory does not have a refund policy. If due to any reason, you want to initiate a refund the following costs will be charged to you:-
Fulfillment and shipping cost of the initial order: 20 AED
Cost of product pickup and refund: 30 AED
Please note that in the case of refund the sale amount of that transaction will be reversed from your account.
Special Case Refund
In certain circumstances when dealing with a security risk Rareglory will initiate a refund for the customer. In those cases, Rareglory will bear the cost of refund but the sale amount of that transaction will be reversed from your account. These cases happen rarely but in case they do, they will be mentioned in your weekly payment invoice.
Contact Us
If you have any questions or concerns regarding our Replacement Policy, please contact us at:
Email: support@raregloy.net
Whatsapp: +971 58 685 8351
Please retain your order information and any relevant documentation as it may be required to process your replacement request.
Last Updated: 07 October- 2024
